One address, read by the person who operates the platform: support@petlify.pet. Support questions, partnership and press enquiries, legal matters and privacy requests all arrive there, and a reply usually comes within one business day.
Petlify is not an emergency or veterinary service. If an animal is in danger, call a vet or the emergency number in your country first, and write to us afterwards.
What should the first message contain?
- the email address your Petlify account uses;
- which booking, profile or conversation it concerns — a link or a date is enough;
- what you expected to happen, and what happened instead.
How do I report a person or a booking?
Every sitter profile and every conversation carries a report button, and that is the fastest route: the report reaches the queue an operator reads with the profile or the conversation already attached. Email works too. What happens to a report after it is sent is described on the trust and safety page: /trust-safety
Where do privacy requests go?
To the same address. Requests to access, correct or delete personal data are handled from there, and an account can also be deleted directly in Settings. What is kept afterwards, and for how long, is set out in the privacy policy: /pages/privacy-policy
Who are you writing to?
Petlify is operated by ФОП Гавришкевич Віктор Вікторович (FOP Havryshkevych Viktor Viktorovych), an individual entrepreneur registered in Ukraine.
Email is the only channel published here, and that is deliberate: it is the one that is monitored. A telephone line nobody picks up, or an address nobody reads, would be worse than none at all.